Refund Policy

All Returns:

All returns are limited to refunds only. Please email Customer Service indicating you are returning items. Returns must be received in house within 30 days from the date tracking indicates your items were delivered.

Returned items must be in new condition. If you have pulled the drawstring or washed the bag do not return it. If a bag is returned with excessive folds than when originally shipped you will not get a refund.

Return shipping cost is buyers' responsibility and is non-refundable. Include the packing slip that came with your order.

Restocking Fees:

A 20% restocking fee applies plus our actual shipping and material costs.

Exchanges for Size/Color/Style:

If you ordered the wrong size, color or style (strap vs. no strap) we will refund each item returned less shipping. You will have to re-order the correct bags.

Note: Bags with straps have an S in front of the SKU# (S2436MN). If there is no S there is no strap. The 30x45 Extra Large (SKU# 3045JN) bag does not have a strap.